Lead - SD Management - WFM

Lead in SD Management - WFM role at Sutherland, responsible for empowering staff, impacting bottom line, and strengthening relationships. Empower staff with fundamental skills and knowledge, conduct BQ/Remedial training, and lead floor interventions. Deliver new hire training, partner with quality and training manager to identify skill gaps, and work on training content to run BQ interventions.

Requirements

• Excellent Data Mining skills
• Ability to think outside of traditional role to evaluate business implications
• Ability to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues