Manager - Technical Training
SutherlandAngeles, Philippines
Posted April 3, 2026
Full Time
About the Company
Sutherland is a global leader in business and digital transformation, offering a wide range of services including IT, technology, healthcare, banking, insurance, travel, telecom, and more. With over 200 patented inventions across AI and other critical technologies, Sutherland drives digital transformation through advanced products and platforms, delivering measurable results to iconic brands worldwide. The company's unique value proposition lies in its seamless 'as a service' model, combining human expertise with artificial intelligence for transformative outcomes.
Job Description
Manager-Technical Training position at Sutherland, creating and facilitating training materials for fundamental skills and knowledge. As a Training Manager, deliver and evaluate soft & technical skills training, observe and review training delivery, and supervise a team of trainers. Assist in developing trainers and provide coaching/guidance in technical/soft-skills related aspects. Assess participant and class performance, prepare reports, and plan for resources as required.
Requirements
- Bachelor's degree in any field (Major in Education or Communication) preferred but not required
- At least 5 to 6 years of work experience with Training in a contact center environment, 3 years of which as a people manager
- Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
- Strong English verbal and written communication skills
- Strategic in developing solutions and process improvements
- Willingness and ability to work in a shifting or graveyard schedule
Benefits
- Confidentiality according to EEO guidelines