Sr. Associate Manager - Training | Knowledge Management

Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate Manager for training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Requirements

• Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards
• Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes
• Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps
• Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions
• Participate in planning and deploying training initiatives that support operational goals and business needs
• Support the evaluation of training programs and materials for effectiveness and relevance, and recommend improvements where necessary
• Assist in preparing and delivering reporting updates, performance summaries, and training metrics to internal stakeholders
• Help with onboarding, development, and day-to-day coordination of training team members as assigned, under the guidance of the Training Manager or Senior Leadership