Sr. Associate Manager - Training | Knowledge Management
SutherlandMandaluyong, Philippines
Posted April 9, 2026
Full Time
About the Company
Sutherland is a global leader in business and digital transformation, offering a wide range of services including IT, technology, healthcare, banking, insurance, travel, telecom, and more. With over 200 patented inventions across AI and other critical technologies, Sutherland drives digital transformation through advanced products and platforms, delivering measurable results to iconic brands worldwide. The company's unique value proposition lies in its seamless 'as a service' model, combining human expertise with artificial intelligence for transformative outcomes.
Job Description
Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate Manager for training, to support the success of training and performance initiatives.
Requirements
- Minimum of 3 years of BPO experience
- At least 1 year of experience in a POC or Supervisor-level role
- Strong sales leadership experience
- Solid understanding of training and learning principles
- Proficient in MS Office applications
- Strong written and verbal communication skills
- Demonstrated ability to collaborate and build effective working relationships
- Professional demeanor with the ability to handle sensitive information
- Strong sense of responsibility, adaptability, customer service orientation, and a team-first mindset