Technical Support L1 - Barranquilla

The Technical Support Specialist ensures Thredd customers benefit from the highest levels of Customer support and expertise in their extensive use of Thredd platform and services. Responsibilities include customer/ client centricity, data & reporting, quality & controls, leadership responsibilities, and values & core behaviours.

Requirements

• Advanced English level (B2 or Higher)
• Understanding of transaction processing systems, electronic Point of Sale and ATMs, 3DS, Fraud, CB etc
• Experience of working in a fast-paced environment where client service is time critical and has a direct effect on the bottom line
• Experience in an operational environment
• Experience in office software applications such as Word, Excel, email and browser
• Preferable exposure with Jira, Confluence, Soap, ELK, Postman etc
• Track record of success in a B2B and client facing service role, within, payments and technology
• Exceptional problem-solving ability backed by good judgement
• Keen attention to detail
• Strong sense of urgency
• Ability to perform both within a team and autonomously