Trilingual Senior Support Engineer

We are looking for a Trilingual Senior Support Engineer to join our team at NICE. The successful candidate will have strong technical skills and experience in contact center software solution implementation, with a focus on providing technical configuration and programming as required.

Requirements

• Providing technical configuration and, in some cases, programming as required.
• Providing process, data and object modeling in a variety of application and database environments.
• Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Providing technical architecture leadership, analysis, design, development, and enhancement.
• Maintaining your expertise in industry leading contact center technologies.
• Presenting a professional image in conduct, attitude and attire.
• Assisting with the development of client information management standards and evaluation of technology trends.
• Contributing to business area assessment, user needs analysis and business systems design.
• Assisting with comprehensive cost/benefit analysis and preparation of business cases for