Product Support Specialist - Malaysia
SwapcardKuala Lumpur, Malaysia
Posted January 9, 2024
Full Time
About the Company
Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events.
Job Description
Swapcard is a leading AI-powered event platform that drives revenue growth and fosters meaningful connections at in-person and hybrid events. We're seeking a Product Support Specialist to join our technical support team, providing exceptional customer support and empowering our customers to reach their objectives.
Requirements
- Previous experience working in a troubleshooting environment
- 1-2 years of technical support experience
- Solid understanding of tech fundamentals + modern day tools (Slack, Notion, Intercom, JIRA, Gainsight.
- Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.)
Benefits
- Generous Paid Time Off
- 100% of your health insurance contribution paid by Swapcard
- Work-from-home budget
- Co-working space budget
- Learning budget
- Mental health care initiatives
