Customer Success Manager (NorCal)

We are looking for a Customer Success Manager to help our customers succeed at filling teacher absences by leveraging our platform and marketplace. The ideal candidate will be a highly organized, empathetic, and thoughtful communicator who can build deep relationships with our customers.

Requirements

• 3+ years of Customer Support/Account Coordination experience
• Experience in education or EdTech is a strong plus
• Bachelor’s degree preferred or equivalent experience required
• Ability to understand semi-complex to complex technical issues
• Hyper-organized and detail-oriented, with excellent written and verbal communication skills

Benefits

• Medical/dental/vision benefits
• Flexible Time Off (FTO)
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement program
• Co-working membership reimbursement
• Mission-driven work
• Fun, collaborative, balanced culture