Manager of L3 Tech Support Team

As a L3 Support Team Manager at Syrve, you’ll lead the highest level of technical support responsible for resolving the most complex product issues, ensuring system stability, and maintaining an exceptional support experience for our clients.

Requirements

• 5+ years in Technical Support / L3 Support or similar customer-facing technical roles, working with complex, distributed software systems.
• 2+ years of team leadership experience (team lead / manager) with proven ownership of critical incidents and cross-team communication
• Strong understanding of software systems, APIs, databases and integrations, with readiness to dive deep into how the platform works, not just coordinate tasks.
• Excellent communication skills: ability to structure interactions with different audiences and translate technical topics into clear business language; experience building support processes and standards
• Experience with ticketing and documentation tools (e.g., Jira, Confluence, Zendesk, Freshdesk or similar).
• Fluency in English and Russian

Benefits

• Engaging environment with highly qualified specialists.
• International team and multicultural work environment.
• Compensation for English courses.
• Gym membership reimbursement.
• Comprehensive health insurance.
• Paid time off and paternity leave.
• Remote-first work format.