Head of Support Operations
System CLeeds, England, United Kingdom • Scotland, United Kingdom • England, United Kingdom • Oxford, England, United Kingdom
Posted March 20, 2026
Full Time
About the Company
System C delivers software and services that help organisations improve outcomes across Healthcare, Social Care and Education.
Job Description
System C is looking for a Head of Support Operations to lead operational performance and continuous improvement across their customer support function.
Requirements
- Significant experience leading operations within a software/SaaS customer support environment
- Demonstrable experience building and managing data-driven reporting frameworks and SLAs in regulated/public sector contexts
- Strong BI capability (Power BI, Tableau or equivalent) and confident translating complex data into clear recommendations
Benefits
- Generous salary of GBP 75000 - 85000 Annually
- Opportunity to work in a hybrid remote environment with locations in Leeds, Edinburgh, Liverpool, and Oxford, UK
