Asesora de Servicio al Cliente
T-mapp JobsBogota, Bogota, Capital District, Colombia
Posted December 16, 2025
Full Time
About the Company
T‑mapp Jobs is a premier talent‑acquisition firm that specializes in recruiting senior executives and mid‑level managers. Ranked among the top seven companies for executive‑level placements and the top ten for middle‑management recruitment, the firm demonstrates a proven track record of securing high‑impact talent for its clients. T‑mapp delivers customized, data‑driven search strategies that align with each organization’s leadership needs and cultural fit. Its reputation for excellence stems from a deep industry network, rigorous screening processes, and a client‑centric partnership model.
Job Description
We are looking for a Customer Service Advisor to provide timely and effective attention to our customers, managing requests, complaints, and claims through different contact channels.
Requirements
- Respond to customer requests, complaints, and claims through phone and email channels.
- Register, classify, and follow up on each case in the management system.
- Provide clear and timely solutions, ensuring effective closure of requirements.
- Escalate cases that require it to the corresponding areas.
- Maintain cordial, respectful, and aligned communication with the brand's tone.
- Ensure compliance with established response times.
- Support the update of databases and basic reports in the area.
Benefits
- Salary to be agreed
- Direct contract with the company