Director Process Improvement

Provides leadership and strategic direction to improve key organizational processes and systems.

Requirements

• Design System-Wide Process Improvement Program
• Develops system-wide LEAN process improvement training program
• Creates system-wide tracking mechanism for process improvement projects
• Develops system-wide communication mechanisms for sharing process improvement work
• Develops mechanisms for appropriate evaluation of proposed process improvement projects
• Serves as change agent in institutionalizing Lean concepts and methodology throughout the organization
• Works with organizational leadership and executive staff to coordinate and assess the effectiveness of Rapid Improvement Events (RIE) schedule
• Identifies critical areas and value streams for improvement
• Develops a strategy to attain future state goals assuring responsibility for event follow through and sustainability
• Integrate High Reliability principles across the Health System to foster a culture of safety, accountability, and continuous improvement, aligning processes with organizational goals and regulatory standards
• Manages and coordinates the daily activities of improvement activities
• Prepares necessary and required reports to management and Board of Directors.
• Provides onboarding, orientation, training and competency assurance of Facilitators.
• Continual Prioritization of Lean events and activities
• Creates and documents an annual Process & Systems Improvement (Lean Healthcare) plan.
• Schedule events
• Measure results
• Establish standard reporting routines
• Audit progress using Lean tools (i.e. A3’s, PDSA’s, etc)
• Oversees the development and certification of internal Lean facilitators and instructors.
• Assists management and develops method to determine and track financial and quality indicator impact of improvement activities.
• Serves as a facilitator, trainer, and advisor to all departments and organizations throughout company on all Lean Healthcare-related activities.
• May also include participating in and/or leading improvement activities with corporate office, customers, vendors and suppliers.
• Develops Lean training materials and will serve as primary training source for all Lean related activities.
• Oversees and communicates customer/employee satisfaction tie in with process/systems improvement activities.
• Ensures that all levels of the organization are aware of available tools and successes in relation to lean healthcare initiatives.
• Participate with marketing and HR departments in communicating information and successes to the marketplace.
• Works closely with the Quality & Regulation Department in the associated development and reporting of measurements and quality data.
• Ensures the "patient voice" is heard and represented in all process improvement efforts.
• Demonstrates System values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance