Claims Service Consultant
TAL AustraliaMelbourne, Victoria, Australia
Posted March 18, 2026
Full Time
About the Company
TAL Australia is a leading life insurance specialist with over 150 years of experience. The company offers a range of life insurance products including Income Protection, Term Life Cover, Total and Permanent Disability Cover, Funeral Expenses Cover, Critical Illness Cover, and Life Insurance through various channels such as direct to consumer, financial advisers, and group superannuation schemes. As part of the Daiichi Life Group, TAL serves over 5 million customers and is committed to protecting people rather than just their possessions.
Job Description
Support customers through claims lodgement and information gathering, providing high-quality support and delivering timely updates on claim progress. Accurately record and maintain claim information in internal systems, communicating effectively with customers and internal stakeholders. Ensure all work is completed in accordance with TALâs policies, procedures, and service standards.
Requirements
- Previous experience in a similar role within the Financial Services/Insurance Industry
- Exceptional customer service skills
- Well-developed interpersonal and communication skills
- Ability to build rapport over the phone and demonstrate empathy with customers
Benefits
- Flexible work options
- Multiple full-time, permanent opportunities
- Collaborative team with supportive leadership
- Internal career growth opportunities