Claims Service Consultant, Direct
TAL AustraliaMelbourne, Victoria, Australia
Posted February 20, 2026
Full Time
About the Company
TAL is a leading life insurer committed to inclusion and supporting the career growth of its diverse workforce.
Job Description
A Claims Service Consultant in the Direct team at TAL supports customers through claims lodgement and information gathering, and completes tele claims while adhering to quality and service standards.
Requirements
- Previous experience in a similar role within the Financial Services/Insurance Industry
- Exceptional customer service skills
- Well-developed interpersonal and communication skills
- Ability to build rapport over the phone and demonstrate empathy with customers
- Excellent analytical skills and methodologies, high attention to detail
- Good relationship management and negotiation skills
- Ability to work with change and excellent problem-solving skills
- Accurate data input and sound knowledge of MS Office suite
Benefits
- Flexible work options
- Full time, permanent employment
- Collaborative team with supportive leadership
- Internal career growth opportunities
- Brand New Melbourne CBD offices