Head of Customer Support - UK and Ireland
TalentXDMalta • London, England, United Kingdom • Dublin, Ireland
Posted November 21, 2025
Full Time
About the Company
Our client, a leading international organisation within the iGaming industry, is seeking a Head of Customer Support – UK and Ireland to lead first-line customer support operations for this key market.
Job Description
Head of Customer Support - UK and Ireland to lead first-line customer support operations for this key market. The role is responsible for ensuring high-quality service delivery, strong regulatory compliance, and close collaboration with the UK and Ireland commercial cluster.
Requirements
- Minimum 3 years of experience in iGaming or a similarly regulated industry, ideally within UK and Ireland operations.
- Strong understanding of UK regulatory expectations related to responsible gaming, KYC or AML, payments, and marketing.
- Proven ability to lead large, multilingual teams in a fast-paced customer support environment.
- Demonstrated success influencing commercial strategy through insights and operational expertise.
- Strong communication and stakeholder management skills, with confidence presenting to senior leaders.
- Ability to balance customer experience, compliance, risk mitigation, and operational efficiency.
