Head of Customer Experience
Talk360Amsterdam, North Holland, Netherlands
Posted April 4, 2025
65000 - 70000 EUR
Full Time
About the Company
Talk360 is a global communications platform connecting millions of people worldwide, with a mission to become the world's most trusted way to call any real phone number.
Job Description
Talk360 is seeking a Head of Customer Experience to lead the transformation of its support function into a key driver of customer retention. The successful candidate will have experience with AI-driven or automation-first support environments and a track record of leading support teams in fast-growing scale-ups.
Requirements
- Experience with AI-driven or automation-first support environments
- 5+ years in Customer Support or Customer Experience
- Experience leading support teams in fast-growing scale-ups
- Experience in B2C and/or B2B2C support environments
- Comfortable with complex technical troubleshooting and working cross-functionally with Product, Tech and Operations
- Strong communicator with external partners, users and internal stakeholders
Benefits
- Yearly €1.500 personal development budget
- Company laptop and all the tools you need
- Monthly phone allowance
- 25 vacation days
- Per calendar year you are permitted to swap two standard public holidays in your country for ones that are more relevant to your culture or faith
- Commuting allowance
- Weekly team lunch on Thursdays with our amazing team
