CX Manager
Talkdesk 2Saint Paul, Minnesota, United States
Posted March 26, 2026
102500 - 153500 USD
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation, redefining how the world's most admired brands interact with their customers through AI.
Job Description
Talkdesk is a global leader in customer experience automation, seeking a CX Manager to drive product adoption, optimize customer ROI, and ensure long-term customer health through outcome-based enablement, technical guidance, and change management support.
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in a SaaS or CCaaS/CPaaS environment
- Strong technical acumen with experience in APIs, CRM systems (e.g., Salesforce), and modern enterprise software preferred
- Proven ability to align technology solutions to strategic business outcomes
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Paid Time Off: Uncapped paid time off program, subject to manager approval and consistent with business needs
- Paid Holidays: 14 paid holidays each year
- Paid Sick Leave: Uncapped paid time off, subject to manager approval and consistent with business needs