Senior CX Manager

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) and is seeking a Senior CX Manager to play a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers. The Senior CX Manager will drive measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.

Benefits

• Health Insurance
• Retirement Benefits: 401(k) plan
• Paid Time Off
• Paid Holidays
• Paid Sick Leave