Senior CX Manager
Talkdesk 2Mexico City, Mexico City, Mexico
Posted March 24, 2026
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.
Job Description
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. We are looking for a Senior CX Manager to play a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers.
Requirements
- 7-10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment
- Proven track record of managing and delivering complex technical initiatives for enterprise customers
- Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance