Senior Product Manager

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.

Requirements

• Lead the development and management of complex products from ideation to launch
• Contribute to the vision and design of next-generation voice technology to support launch of new UC and Contact centre products
• Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services
• Develop and prioritize the product roadmap with engineering, design, marketing, and sales; track progress against milestones
• Conduct market research, gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritization decisions
• Develop and maintain relationships with key stakeholders, including customers and partners, to ensure that their needs are met and their feedback is incorporated into future products and updates
• Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance
• Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed
• Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work
• Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget
• Ensure that all product work is completed in compliance with industry regulations and standards

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week