Senior Solutions Engineer - Banking & FSI (East)

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) and is looking for a Senior Solutions Engineer to join their team. The ideal candidate will have 8+ years of experience as a Solutions Engineer in SaaS and industry-related experience in selling to Mid-Market and Enterprise sized enterprises.

Requirements

• Conducts research to prepare for upcoming meetings with prospects
• Carries out discovery conversations with customers to understand their needs and requirements
• Uses in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements
• Designs and delivers presentations to customers
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
• Assists with scoping SOWs for customer implementations
• Scopes, executes and manages customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements
• Work closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps
• Assists with marketing and demand generation events

Benefits

• Health Insurance
• Retirement Benefits
• Paid Time Off
• Paid Holidays
• Paid Sick Leave