Senior Solutions Engineer - Healthcare & Life Sciences

The Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. The individual is a seasoned operator or practitioner with deep experience in healthcare environments, bringing knowledge of clinical workflows, regulatory compliance, and patient engagement to every interaction.

Requirements

• Conducts research to prepare for upcoming meetings with prospects
• Carries out discovery conversations with customers to understand their needs and requirements
• Uses their in-depth knowledge of Talkdesk solutions to specify the appropriate solution(s) for customer needs and requirements
• Designs and delivers presentations to customers showing Talkdesk’s capabilities
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
• Assists with scoping SOWs for customer implementations as needed
• Scopes, executes and manages customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Paid Time Off
• Paid Holidays
• Paid Sick Leave