Senior Technical Support Engineer
Talkdesk 2Orlando, Florida, United States
Posted March 26, 2026
49504 - 91520 USD
Full Time
About the Company
Talkdesk is pioneering a new era of Customer Experience Automation, redefining how the world's most admired brands interact with their customers through AI.
Job Description
Talkdesk is pioneering a new era of Customer Experience Automation, seeking a Sr. Technical Support Engineer to thrive at the intersection of deep technical troubleshooting and high-level customer consulting. The role requires advanced troubleshooting, escalation management, and technical leadership, as well as customer advocacy and success. The ideal candidate will have 2-4 years of experience in SaaS Customer Support delivery or IT Project Management, strong communication and technical skills, and a consultative mindset.
Requirements
- Experience in SaaS Customer Support delivery or IT Project Management
- Fluent English skills (additional languages are a plus)
- Technical proficiency in SIP/Telephony
- Expert-level time management and prioritization methods
- Consultative mindset
- Customer Focus
- CRM & Ecosystems: Salesforce knowledge
- Telephony & APIs: Knowledge of voice API providers and RTC protocols
- Coding & Data: Proficiency in JavaScript and experience querying databases
- Networking & Security: Familiarity with industry-standard authentication and networking protocols
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Paid Time Off: Uncapped paid time off program
- Paid Holidays: 14 paid holidays each year
- Paid Sick Leave: Uncapped paid time off
