Senior Technical Support Engineer

Join NiCE as a Senior Technical Support Engineer and contribute to delivering extraordinary customer experiences. You'll work with advanced technologies, provide expert technical support, and drive improvement in procedures and processes. With 3+ years of technical customer service experience and advanced knowledge of technologies like SaaS, telecommunications, and networking technologies, you'll thrive in a fast-paced, agile environment.

Requirements

• 3+ years' work experience in a technical customer service role
• Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies, scripting, load balancers, proxies, firewalls, and Relational Databases
• Excellent technical, analytical, and problem-solving skills
• Excellent professional, written and verbal communications skills
• Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment
• Ability to multi-task and maintain professional composure during stressful situations

Benefits

• Competitive salary and benefits
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible schedule and on-call services