Solutions Engineer - Banking & FSI (East)

Talkdesk is seeking a Solutions Engineer - Banking & FSI (East) to join their team. The role involves providing business-driven consulting to customers, offering industry-centric expertise, and supporting C-level discussions.

Requirements

• Conducts research to prepare for upcoming meetings with prospects
• Carries out discovery conversations with customers to understand their needs and requirements
• Uses in-depth knowledge of Talkdesk solutions to specify the appropriate solution(s) for customer needs and requirements
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
• Assists with scoping SOWs for customer implementations as needed
• Scopes, executes and manages customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
• Assists with marketing and demand generation events as necessary

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs
• Paid Holidays: Talkdesk offers 14 paid holidays each year
• Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs