Community and Support Specialist

Serve as a liaison between the company and users, providing problem-solving solutions, excellent service standards, and maintaining high customer satisfaction.

Requirements

• Manage and solve large amounts of tickets and comments
• Resolve product or service problems
• Build sustainable relationships and trust with users
• Determine the cause of the problem and select the best solution
• Provide prospective users with advice on our games
• Maintain up-to-date user database
• Prepare product or service reports
• Document and manage users' inquiries
• Monitor in-game chat
• Follow communication procedures, guidelines, and policies

Benefits

• Benefits
• not specified