Arrears Executive

Arrears Executive at Tandem, shaping the future of sustainable digital banking. Provide exceptional customer service, manage arrears, and ensure fair treatment of customers while adhering to FCA regulations.

Requirements

• Previous experience in financial services with demonstrable success in customer service and arrears within a regulated lending environment.
• Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.
• Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.
• Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.

Benefits

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a 'celebration day'
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Life Assurance at 3 x salary
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets
• Green Deal: Volunteer 2 days a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger