Customer Experience Associate / Representative

The Customer Experience Associate/Representative will respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concerns. They will also support the delivery of administrative and operations assistance to sales and distribution team.

Requirements

• Provide timely, accurate and competent response to customer’s inquiries via webchat, email, or phone.
• Assist sales/distribution team and other colleagues across the organization, to enhance and streamline the workflow within the business division
• Provide administrative support to sales team for BP, Deal and Quote creation and Maintenance
• Prepare quotes and submit to sales/customers within specified timelines
• Validation and order entry of customer purchase orders within specified timelines
• Adhere to all post order entry activities, including but not limited to order acknowledgement, organize, and oversee the shipments, issue customer invoice and other supporting documents
• Ensure timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment
• Be an advocate of our organization and strive to exceed in customer satisfaction ratings
• Collaborate with Customers, Strategic Partners, service providers, and other Taoglas departments such as sales, distribution, and production teams
• Participate and support the new initiatives for CX team, contribute with ideas and feedback to the continuous improvements

Benefits

• Career development opportunities
• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive team environment