Associate Technical Support Representative
TapTalent.aiManila, Philippines
Posted December 11, 2025
Full Time
About the Company
TapTalent.ai delivers an AI‑powered talent ecosystem that streamlines every stage of recruitment. Leveraging a database of over one billion professionals, it automates outreach across WhatsApp, LinkedIn, and email, while enabling one‑click job postings to more than 50 portals. Its outbound recruiting tools refine candidate engagement, and AI‑driven video, audio, and text screening accelerates hiring decisions. Backed by Iterative Capital and the Salesforce Startup Programme, TapTalent stands out as a comprehensive, data‑centric solution for modern talent acquisition.
Job Description
As an Associate Technical Service Support Representative, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues in a call center environment.
Requirements
- At least 1 year technical and customer service experience, preferably in a call center environment.
- Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
- Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
- Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
- High School Diploma or equivalent required
- Amenable in shifting / rotational schedule
- Willing to work onsite in Vertis North, Quezon City
