Workforce Planner
TaskUsIndore, Madhya Pradesh, India
Posted February 27, 2024
Full Time
About the Company
TaskUs is the fastest growing tech-enabled business services company, delivering customer support, AI operations and content security services.
Job Description
Workforce Planner position at TaskUs, ensuring staff optimization and adequate resources to meet demand, preparing for voice and non-voice volume seat occupancy, average handle time, and other productivity metrics.
Requirements
- BPO Operations background
- At least 2 years of experience in Workforce Planning
- Experience in Forecasting, Capacity Planning and Scheduling, and Real Time Management
- High attention to detail
- Proactive problem-solving skills
- Proficient in statistical analysis and computer software skills
- Ability to read trends and project into future forecasts
- Strong verbal and written communication skills
Benefits
- Competitive industry salaries
- Comprehensive benefits packages