Drive the collection process of receivables across multiple sources, negotiate payment schedules, and maintain customer relationships.

Requirements

Correspond with multiple sources to negotiate payment schedules
Keep track of portfolio for specific buckets and control delinquency
Provide efficient customer service regarding collection issues
Monitor and maintain customer account details for non-payments, delayed payments, and irregularities
Ensure customer files are updated and record contact information
Trace defaulters and assets in coordination with the agency's tracing team
Identify defaulting accounts and investigate reasons for default
Enlist the efforts of sales and senior management to accelerate the collection process
Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company

Benefits

Drive the collection process of receivables across multiple sources, negotiate payment schedules, and maintain customer relationships.

Correspond with multiple sources to negotiate payment schedules
Keep track of portfolio for specific buckets and control delinquency
Provide efficient customer service regarding collection issues
Monitor and maintain customer account details for non-payments, delayed payments, and irregularities
Ensure customer files are updated and record contact information
Trace defaulters and assets in coordination with the agency's tracing team
Identify defaulting accounts and investigate reasons for default
Enlist the efforts of sales and senior management to accelerate the collection process
Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company