Collections Executive - Retail MFB - Collections - Shahapur - Shraddha Nivas - J Grades

The Collections Executive will drive the collection process of receivables across multiple sources, reducing outstanding and average days, while maintaining client partnerships. Key responsibilities include negotiating payment schedules, tracking portfolio performance, and providing customer service.

Requirements

• Correspond with multiple sources to negotiate payment schedules
• Keep track of the portfolio for specific buckets and control delinquency
• Provide efficient customer service regarding collection issues
• Monitor and maintain customer account details for non-payments and irregularities
• Trace defaulters and assets in coordination with the agency's tracing team
• Identify defaulting accounts and investigate reasons for default
• Enlist the efforts of sales and senior management to accelerate the collection process