IT Support Specialist

We are looking for an IT Support Specialist to join our team in Tatu City to support our Call Center operations. In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.

Requirements

• Act as the first line of support for all IT-related inquiries and issues from staff members.
• Install, diagnose, and resolve hardware, software, and network connectivity issues.
• Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.
• Assess potential risks and technical challenges and propose mitigation methods.
• Ensure the Call Center’s IT environment complies with company security guidelines.
• Investigate and resolve escalated support requests from end-users.
• Support IT components such as networking, telecommunication systems, and security services.
• Log and document all user queries, issues, and solutions in line with troubleshooting procedures.
• Provide global support independently and/or in collaboration with the team during respective time zones to ensure continuous follow-the-sun support for Global IT Operations.