Technical Support Engineer

As a Technical Support Engineer, you will provide expert remote technical assistance to customers experiencing issues with internet connectivity, broadband services, and service outages. This high-volume, customer-facing role requires strong diagnostic skills, patience, and the ability to manage frustrated customers.

Requirements

• Handle inbound support tickets/calls/chats from customers
• Verify customer account status and subscription package
• Perform remote diagnostics on network connectivity
• Guide customers through basic troubleshooting steps
• Escalate issues requiring physical intervention
• Process service activations and suspensions
• Monitor and report recurring issues

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth