As a Technical Support Engineer, you will provide expert remote technical assistance to customers experiencing issues with internet connectivity, broadband services, and service outages. This high-volume, customer-facing role requires strong diagnostic skills, patience, and the ability to manage frustrated customers.
Requirements
- Handle inbound support tickets/calls/chats from customers
- Verify customer account status and subscription package
- Perform remote diagnostics on network connectivity
- Guide customers through basic troubleshooting steps
- Escalate issues requiring physical intervention
- Process service activations and suspensions
- Monitor and report recurring issues
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth