Partner Customer Success Manager
TCP SoftwareLahore, Punjab, Pakistan
Posted April 14, 2026
Full Time
About the Company
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
TCP is committed to cultivating a diverse and inclusive team. TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. The company is looking for a Partner Customer Success Manager to build and maintain strong relationships with strategic partners, resellers, and system integrators.
Requirements
- Build and maintain strong, long-term relationships with TCP’s strategic partners, resellers, and system integrators.
- Act as the main point of contact for partner engagement, enablement, and performance management.
- Conduct regular business reviews and joint success planning sessions to ensure partners achieve desired outcomes and growth targets.
- Collaborate with Sales, Marketing, Product, and Customer Success teams to support partners in expanding TCP’s reach and product adoption.
- Monitor partner performance metrics, identify opportunities for improvement, and execute growth strategies.
- Drive partner onboarding, training, and certification initiatives to ensure partners are equipped to sell, implement, and support TCP solutions effectively.
- Assist in resolving partner issues by coordinating with cross-functional teams to ensure timely and effective resolutions.
- Support renewal and upsell opportunities through close collaboration with internal Account Executives and the partner’s customer-facing teams.
- Maintain accurate and updated partner records, engagement activities, and forecasts in Salesforce.
Benefits
- Competitive salary
- PTO and Sick leaves
- In-Patient & Out-Patient Health insurance
- Out-Patient Department coverage
- Provident fund and EOBI
- Access to an in-house gym to support your health and well-being