Retention Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions.

Requirements

• Manage and maintain a growing book of current business
• Act as the main point of contact for all accounts within your book of business
• Build long-term partnerships across your book of business
• Proactively contact active clients to enhance customer retention and provide support to your clients
• Educate clients on all existing and new product offerings
• Analyse and measure the client's success, as well as areas where there is room to optimize their campaign
• Identify opportunities to up-sell and cross-sell within the existing customer base
• Ensure a high rate of renewal across the customer base
• Proactively assess the churn risk and work with Sales and Success team to retain the business

Benefits

• Competitive salary based on experience
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI