Customer Design & Improvement Lead
Team Global ExpressMelbourne, Victoria, Australia ⢠Queensland, Australia
Posted May 25, 2026
Full Time
About the Company
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
Job Description
Love fixing whatâs broken, simplifying the complex, and making things run better? This is your chance to step into a high-impact role and shape how Freight delivers customer experience end-to-end. Weâre looking for a Customer Design & Improvement Lead to drive smarter, faster, smoother customer processes across Customer Service, Customer Success, Onboarding/Implementation and Premium Customer Service.
Requirements
- Strong stakeholder influence and credibility across teams and leaders.
- A continuous improvement mindset with sharp analytical thinking.
- Confident communication and facilitation skills.
- Energy, drive and a âletâs make it betterâ attitude
- Curious and collaborative mindset with a passion for team work.
- Advanced proficiency in Salesforce
Benefits
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.
- An inclusive workplace, works for everyone