Customer Retention Manager (m/w/d) DACH
Teamviewer Germany GmbHGermany
Posted September 14, 2020
Full Time
About the Company
TeamViewer is a leading Digital Workplace platform that connects people with technology through remote control software, monitoring solutions, and augmented reality. Founded in 2005, the company offers secure access and support for digital endpoints, enhancing productivity and efficiency across various industries. TeamViewer's innovative solutions address challenges like skilled labor shortages and hybrid working, making it a trusted choice for businesses from small to large enterprises.
Job Description
This Customer Retention Manager position at TeamViewer DACH focuses on proactively contacting at-risk subscribers and resolving their issues to encourage renewals. The role requires strong communication, problem-solving, and the ability to understand customer needs. The company values a diverse and inclusive work environment, offering a relaxed office atmosphere with opportunities for team growth.
Requirements
- Native-German and English skills at an appropriate business level
- Experience in a SaaS or IT company as a sales or customer retention representative
- Ability to communicate clearly on the phone with customers
- Sales talent and curiosity
- Experience with Microsoft Dynamics CRM or another CRM system
- Ability to build relationships and solve problems
- Proven ability to manage multiple tasks competently and efficiently
Benefits
- Free fruit
- Alcohol-free drinks
- Variety of sports program
- Team-oriented environment
- International diversity