Customer Retention Manager (m/w/d) Frankreich
Teamviewer Germany GmbHFrance • Germany
Posted September 14, 2020
Full Time
About the Company
TeamViewer is a leading Digital Workplace platform that connects people with technology through remote control software, monitoring solutions, and augmented reality. Founded in 2005, the company offers secure access and support for digital endpoints, enhancing productivity and efficiency across various industries. TeamViewer's innovative solutions address challenges like skilled labor shortages and hybrid working, making it a trusted choice for businesses from small to large enterprises.
Job Description
The Customer Retention Manager will be the first point of contact for customers facing cancellation issues. They will focus on rebuilding relationships, resolving customer problems, and proactively engaging with existing customers looking to upgrade or switch to a lower subscription plan. The role involves collecting and analyzing customer feedback, and contributing to a team focused on mutual support and open feedback.
Requirements
- Business-level French and English skills
- Experience in a SaaS or IT company as a sales or customer acquisition representative
- Sales talent and curiosity
- Ability to build relationships and solve problems
- Experience with Microsoft Dynamics CRM or another CRM system
- Proven ability to handle multiple tasks
- Proven ability to work efficiently
Benefits
- Free fruit
- Alcoholic beverages
- Varied sporting programme
- Team-oriented work environment
- Diversity in work environment