Customer Retention Manager (m/w/d) Großbritannien
Teamviewer Germany GmbHGeorgia, United States
Posted September 14, 2020
Full Time
About the Company
TeamViewer is a leading Digital Workplace platform that connects people with technology through remote control software, monitoring solutions, and augmented reality. Founded in 2005, the company offers secure access and support for digital endpoints, enhancing productivity and efficiency across various industries. TeamViewer's innovative solutions address challenges like skilled labor shortages and hybrid working, making it a trusted choice for businesses from small to large enterprises.
Job Description
This customer retention manager role is focused on proactively identifying and addressing customers who are at risk of canceling their TeamViewer subscriptions, building relationships with them, and potentially retaining them through negotiation and problem-solving. The role involves collecting customer feedback and contributing to the team's efforts to improve retention rates.
Requirements
- Business-level English, additional languages are an advantage
- Experience in a SaaS or IT company as a sales or customer retention representative
- Ability to speak to customers clearly on the phone
- Sales talent and curiosity
- Ability to identify and solve customer problems
- Experience with Microsoft Dynamics CRM or another CRM system
- Ability to build relationships and solve problems
- Proven ability to manage multiple tasks competently
Benefits
- Food and beverages
- Drinks
- Sports program