Technical Support Technician - Tier 1

Teguar is a leading global provider of cutting-edge industrial and medical computer solutions looking for a motivated Tier 1 Technical Support Technician with the desire, skills, and experience to become a part of our growing enterprise.

Requirements

• Associates Degree (AA) from a two-year College or Technical School (or equivalent) and 1 year experience in a technical role. OR a minimum of 3 years experience in lieu of an Associates Degree; OR an equivalent combination of education and experience.
• Excellent written, verbal communication and customer facing skills
• Excellent analytical and troubleshooting skills - specifically computer hardware and software
• Basic knowledge of Windows, Linux and Android.
• Ability to work with Microsoft Word, Excel and Microsoft Outlook
• Ability to read and understand user manual and SOP for each product
• Ability to use common hand tools, testing tools, and mechanical equipment
• Eagerness to learn about our products and our markets
• A true passion for learning about and leveraging new technology
• Highly motivated individual who is a self-starter, doesn't require constant instruction to learn, and is interested in continuously expanding their skill set
• Ticketing System knowledge desired

Benefits

• Bonus Plans
• 401K matching
• HRA (Health Reimbursement Account)
• Gym membership Reimbursement
• Paid Holidays and PTO days
• Birthday and Volunteer PTO
• Culture Committee Program
• Employee Referral Bonus Program