Technical Support Specialist- Tier 1

Virtuous is a software company that helps nonprofits build better relationships with their donors. We're looking for a Technical Support Specialist to join our Tier 1 team, providing exceptional customer service and support to our customers.

Requirements

• 2+ years B2B SaaS Technical Support experience
• Experience with CRM systems
• Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc.
• Analytical mindset and ability to troubleshoot/test use cases and issues in software
• Clear and articulate communication skills
• Phenomenal organizational skills

Benefits

• Market competitive pay
• Employee recognition through Bonusly
• 401(k) retirement plan with company matching
• Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay