Analyste en soutien aux utilisateurs intermédiaire

TEHORA is seeking an Intermediate User Support Analyst to provide technical support to users and contribute to the resolution of IT incidents. The ideal candidate will have a 1st cycle university diploma in computer science or a related field and 8 years of experience in IT, with 5 years of experience in technical support.

Requirements

• Provide technical support to users
• Process requests in the ticketing system
• Diagnose software and hardware incidents
• Install and configure workstations
• Document applied solutions
• Participate in improving user service

Benefits

• Paid sick leave and family events
• Flexible hours
• Adapted computer tools
• A motivating and motivating work environment
• Social and environmental initiatives
• In-company training program
• Career advancement