Product Support Specialist
TekmetricHouston, Texas, United States
Posted March 20, 2026
Full Time
About the Company
Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
Job Description
Join Tekmetric, the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. As a Product Support Specialist, you'll tackle customer questions head-on with curiosity and enthusiasm, making customers feel heard, valued, and genuinely supported.
Requirements
- 1 year of experience in a customer-facing role across any industry
- High empathy and energy, with a naturally outgoing, customer-centric personality
- Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills
Benefits
- Competitive base salaries
- Generous Paid Time Off
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
- After one year of employment, enjoy a $300 home office setup bonus
- Support for continuing education
