User Support Specialist

As a User Support Specialist, you will provide world-class support to end users and contribute to making Tekton.com an exceptional experience.

Requirements

• Execute fast and helpful support via phone, live chat, email, or support cases
• Review and process tool warranty requests
• Address potential issues with orders, including screening for fraud and resolving shipping errors
• Help troubleshoot issues on Tekton.com
• Review and process orders and payments
• Have knowledge of hand tools and their applications
• Have experience in customer service, data management, or related fields

Benefits

• Health, dental, vision, life, and hospital indemnity insurance
• Paid time off
• 401(k) program
• Tuition reimbursement