Trainer - Penang

We are seeking a Trainer to facilitate new hire classes, create training materials, and conduct training needs analysis.

Requirements

• Bachelor’s degree or equivalent experience in a call centre or business-related field
• Minimum of 2 years Training Experience in a BPO setting
• Working experience with a premium account with either B2C or B2B is preferred
• Knowledge on connected cars applications or any car-related process or CRM is an advantage
• Knowledge on instructional design is an advantage
• Usage of MS Office
• Typing speed: 30 wpm
• C2 Level in English Proficiency on both verbal and written communication
• C2 English + Mandarin is an advantage
• C2 English + Bahasa is an advantage