Customer Care Representative

Percepta is seeking a Customer Care Representative to provide excellent customer service and support to dealership personnel and vehicle owners. The role involves listening to customer inquiries, providing accurate and timely responses, and utilizing available resources to respond to internal and external customer inquiries.

Requirements

• High school diploma required, college degree preferred or equivalent work experience required
• 1-2 years of customer service experience required
• Excellent customer service ability
• Ability to maneuver through various systems to provide the dealer with accurate information
• Displays professionalism and a positive attitude
• Ability to effectively communicate with customers, managers, and co-workers

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)