Implementation Consultant – Systems

Role Overview

As an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences. You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.

What You Will Do

Daily Operations & Administration (50%): Manage administrative and case management issues with minimal supervision, process individual participant requests and plan-level data operations, complete and peer review transactions and file postings for plan participants, ensure all items are processed accurately and within agreed-upon SLA timeframes, communicate with clients regarding participant inquiries requiring additional information. Technical Analysis & System Configuration (30%): Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development, test and analyze system configurations against requirement documents during implementation and administration, leverage sophisticated database tools to set up healthcare and group benefits databases, define data fields, import data, design screens, and create queries and reports. Quality Assurance & Project Management (20%): Participate in client-specific and TELUS Health-wide project initiatives, monitor project schedules to ensure deliverables are met on time, collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines, integrate quality assurance processes into all projects and deliverables, notify project managers or clients proactively if timelines are at risk.

Why It Might Be a Fit

We're looking for someone who brings: Growth Mindset – Genuine desire for professional development with openness to feedback and continuous improvement, Problem-Solving Excellence – Natural curiosity to understand complex processes and develop innovative solutions, Adaptability – Flexibility and resilience in a fast-paced, dynamic environment, Collaborative Spirit – Willingness to support team members and contribute to collective success, Positive Attitude – Enthusiasm when facing new challenges and learning opportunities.

Requirements

• 3-5 years in Benefits Administration industry, or as an Analyst/Operations Specialist
• Demonstrated strength in analytical thinking and exceptional attention to detail
• Familiarity with healthcare or group benefits concepts
• Proven ability to prioritize and manage multiple projects simultaneously
• Working knowledge of Excel including VLookup, Pivot Tables, and Macros
• Strong ability to learn new systems and processes quickly
• Experience with data processing and analysis
• Excellent oral and written communication skills
• Strong organizational and time management abilities
• Self-motivated, quality-conscious, and committed to meeting deadlines
• Ability to thrive in a collaborative team environment

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills