Monitoring Specialist I

Join our team as a Monitoring Specialist I to keep our customers safe and secure. You will monitor alarm events, respond to customer needs, and provide value-added services to make their lives and business safer. As a part-time role, you will have flexible work schedules, shift premiums, and a possibility to work from home after 6 months.

Requirements

• Fluent in speaking and writing in English
• High School Diploma and/or equivalent
• Knowledge of Google Workspace
• Excellent communication skills
• Maintain composure, patience and professionalism in challenging situations
• Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
• Demonstrated ability to remain open-minded and willing to change opinions based on new information
• Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
• Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
• Good judgment, capacity to take initiative and make quick decisions
• Positive and energetic personality

Benefits

• Flexible work schedules
• Shift premiums
• Virtual courses and e-learning
• Performance-based annual bonus
• 2-3 weeks of full-time paid training