Monitoring Specialist I
TELUSMontreal, Quebec, Canada • Montreal, Quebec, Canada
Posted January 20, 2026
44000 - 44000 CAD year
Full Time
About the Company
TELUS is a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
Job Description
As a Monitoring Station Specialist, you will monitor alarm events, respond with appropriate action, and communicate with customers, security guards, and emergency response teams to keep customers safe and secure.
Requirements
- Bilingual (French/English)
- High School Diploma and/or equivalent
- Knowledge of Google Workspace
- Excellent communication skills
- Ability to maintain composure and professionalism in challenging situations
- Ability to adapt communication style to de-escalate or defuse emotionally charged situations
- Ability to maintain a high level of performance under pressure
Benefits
- Flexible work schedules
- Shift premiums for evening and weekend hours
- Consistent work schedules without rotation
- Performance-based annual bonus
- Virtual courses and e-learning
- Career development opportunities
- 2-3 weeks of full-time paid training